Refund Policy

At Novastly, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5–10 business days.

Non-Returnable Items

Certain items cannot be returned, including custom-made or personalized products, unless they arrive damaged or defective.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery at support@novastyle.com with a photo of the damage. We will send a replacement or issue a full refund at no extra cost.

How to Return

To initiate a return, please contact us at support@novastyle.com with your order number and reason for return. We will provide you with return instructions.

Contact Us

If you have any questions about our refund policy, please contact us at support@novastyle.com.